1. Right of cancellation and returns, refunds policy

As our valued customer you have the unconditional right to cancel your contract within 14 days of delivery, without being obliged to state any reasons. To comply with this time limit, all you need to do is to either return the goods bought online or send a return request within the 14-day period by e-mail.

Our customer service team is available Mon - Fri from 9am to 4pm (except public holidays).

If you return goods bought online, the purchasing contract is canceled and you will be refunded once the delivered goods have been returned. Should the goods show signs of use or damage on return, we reserve the right to appropriate compensation we must request that you to return goods at your own cost. For the return address please contact our customer services for further details.

If the goods arrive damaged, please contact 1st Class Pet Foods for a full refund/replacement. Faulty goods are fully-refundable, inclusive of delivery and return. Please inform our customer services within the first 24 hours of arrival, of faulty goods or goods damaged in transit.

Your statutory rights as a customer are not affected by any of these conditions.

2. Conclusion of the contract

Before submitting your order, of the ordering process the preview ("Preview") offers you the chance to check all the details again (e.g. name, address, payment method, and items ordered) and make changes if necessary.

This offer is accepted and the contract thereby concluded by dispatching the goods you ordered. The contract is therefore brought about when the goods you ordered are dispatched. In certain cases, we may ask you for proof of identification and generally reserve the right not to enter into contract.

The details of your order are electronically stored. If you would like a printed copy, you can print out the "Order confirmation" which appears on your screen once you have submitted your order. If you have provided us with your e-mail address then you will also receive all the relevant details of your order by e-mail, which you can then print out directly.

3. Dispatch & Delivery

Deliveries can only be made while stocks last. In the very rare case that goods are not deliverable, we reserve the right to accept an offer in part. Delivery costs will be calculated on the resulting order value and charged only once.

Within the United Kingdom, we deliver to England, Scotland, Wales, and Northern Ireland. We do not deliver to the Channel Islands.

After an order is shipped, which is usually completed within two- three working days of its receipt, it usually takes three to four working days for it to arrive.

If goods are not received within 14 days, contact us direct and we will offer you alternative products to the same value or a full refund.

Goods must be signed for upon delivery and any damages/shortages reported to us within 24hours.

All orders are available to be tracked online

Trade or wholesale orders are accepted on special terms, please contact us for details.

1st Class Pet Foods denies any liability for any consequential loss caused by damaged or faulty items, delay in dispatch or delays by carriers. In the unlikely event of a delivery not arriving on time, any extra delivery charge will be refunded. However we cannot accept any liability involving third party contractors.

Courier companies will attempt to delivery your parcel/s on two occasions (A card should be posted at each unsuccessful delivery attempt). If at this point a delivery cannot be made the parcel/s will be returned to the depot for collection by yourself.

4. Prices and delivery costs

Within the UK, all prices are inclusive of any applicable VAT and carriage, postage and packaging is calculated at checkout.

Should delivery be undertaken in several stages for technical or logistic reasons, we will of course only charge you once for delivery costs.

5. Reservation of ownership

All goods remain unqualified property of 1st Class Pet Foods until payment by way of cleared funds has been received in full.

6. Payment, coupons, due date, failure to pay

Payment via debit/credit card

Payment for goods is to be made by most main credit/debit card. Unfortunately, we cannot accept payment sent in the form of cash or cheques and are not responsible for loss.

Your credit or debit card will not be charged until your goods leave our warehouse. In the case of possible returns the amount paid will be refunded. Should your credit card have insufficient credit we reserve the right to invoice you for the costs incurred in making requests for payment.

Payment via pre-payment

All listed countries can use the method of pre-payment, except Ireland. Please be sure to include your customer number or your order number when you enter the information for your bank transfer. Please contact customer services for details.

Please note: Your bank's regular domestic bank transfer fees are only valid for standard EU bank transfers. For a standard EU bank transfer, you must enter the IBAN (international bank account number) and BIC (bank identifier code) of the recipients bank. Bank fees charged for other types of foreign bank transfers will not be covered by 1st Class Pet Foods.

We'll ship your order as soon as we have received your payment by way of cleared funds.

Coupon redemption

When redeeming a coupon please consider the specific redemption conditions like minimum order quantity, validity etc. You can only redeem one coupon, one order or customer related discount per purchase. All coupons must be redeemed upon purchase; subsequent reimbursement or cash redemptions are not possible. A resale is also not allowed.

7. Identity of the contracting partner

Any contract entered into is concluded with 1st Class Pet Foods unless specifically stated otherwise.

1st Class Pet Foods

Laceby

Grimsby

Lincolnshire

DN37 7JE

Phone: 01472 752 100

Our customer service team are available Mon - Fri from 9am to 4pm (except public holidays).

8. Complaints Procedure

If you have any complaints please do not hesitate to contact us, we will be happy to sort out any problems.

Contact us with your complaint at sales@1stclasspetfoods.comThis e-mail address is being protected from spambots. You need JavaScript enabled to view it or, telephone us on 01472 752 100 or write to 1st Class Pet Foods at the above address.

9. Privacy Policy

1st Class Pet Foods are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. Please read on for more details about our privacy policy.

Information is collected lawfully through our ordering procedure and is in accordance with the Data Protection Act 1998.

What information do we collect? How do we use it?

· When you order, we need to know your name, E-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order.

· We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order.

· When you enter a contest or other promotional feature, we may ask for your name, address and E-mail address so we can administer the contest and notify winners.

· We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.

· We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new 1st Class Pet Foods services and special offers we think you'll find valuable. If you would rather not receive this information.

1st Class Pet Food does not disclose buyer's information to third parties under any circumstances.

· Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

· We only hold records for as long as it is needed for the purpose it was collected. You can request us to disclose all details held about you at any time, and for us to delete these records.

How does 1st Class Pet Foods protect customer information?

We will not store credit/debit card details after the transaction has been completed.

As required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

10. Miscellaneous

The terms and conditions of this contract are in accordance with English law, excluding UN-commerce law, even when ordering from or delivering to a country other than United Kingdom. All points of these terms and conditions remain valid, even if one of the above points is invalid. We reserve the right to change these terms & conditions from time to time and recommend that you should look through them on a regular basis.