As our valued customer you have the unconditional right to cancel your contract within 14 days of delivery, without being obliged to state any reasons. To comply with this time limit, all you need to do is to either return the goods bought online or send a return request within the 14-day period by e-mail.

Our customer service team is available Mon - Fri from 9am to 4pm (except public holidays).

If you return goods bought online, the purchasing contract is canceled and you will be refunded once the delivered goods have been returned. Should the goods show signs of use or damage on return, we reserve the right to appropriate compensation we must request that you to return goods at your own cost. For the return address please contact our customer services for further details.

If the goods arrive damaged, please contact 1st Class Pet Foods for a full refund/replacement. Faulty goods are fully-refundable, inclusive of delivery and return. Please inform our customer services within the first 24 hours of arrival, of faulty goods or goods damaged in transit.

Your statutory rights as a customer are not affected by any of these conditions.